All rights reserved. Designed by Star Media One Ltd
Terms & Conditions
Social Media Marketing Services Terms and Conditions
1a In these terms and conditions, references are made to the following definitions, which unless otherwise stated, apply to the entire agreement.
‘Company’ means Star Media One Ltd a company incorporated in England and Wales with registration number 08397704 and registered office as specified on the Company Website.
‘Company Website’ means www.starmediaone.co.uk.
‘Group Company’ means a company which is a subsidiary or holding company of the Company, as defined in the Companies Act 2006.
‘Customer’ means the individual or business entity who purchases Services from the Company and whose details are set out in the Order.
‘Contract’ means the contract between the Company and the Customer for the supply of Services governed by these Terms and the Order.
‘Services’ means the services the Company will provide to the Customer as specified in the Order and as revised on the Company Website from time to time, as needed to comply with applicable laws or to more effectively produce business results for our Customers.
‘Order’ means the order placed by the Customer with the Company for the Services, via the Company’s order form, or by email instruction and confirmation. Together with these terms and conditions the order shall form a binding contract.
‘Quotation’ means the written quotation or order form, prepared by the Company which contains its proposals for providing Services to the Customer. Unless a bespoke quotation Is prepared, this quotation will be those services and prices displayed on the Company order form or the Company Website and visible to the Customer at the time of order.
‘Specification’ means the description or specification of the Services in the Order, which will usually be as displayed on the Company Website and visible to the Customer at the time of order.
‘Terms’ means these terms and conditions as updated from time to time by the Company.
‘Business Day’ means a weekday, other than a public or bank holiday.
‘Intellectual Property Rights’ means all patents, rights to inventions, utility models, copyright and related rights, trademarks, service marks, trade, business and domain names, rights in trade dress or get-up, rights in goodwill or to sue for passing off, unfair competition rights, rights in designs, rights in computer software, database right, topography rights, moral rights, rights in confidential information (including know-how and trade secrets) and any other intellectual property rights, in each case whether registered or unregistered and including all applications for and renewals or extensions of such rights, and all similar or equivalent rights or forms of protection in any part of the world.
‘Materials’ means any drawings, representations, diagrams, text, notes, data, information, pictures, photographs, images provided by the Customer to the Company for use in the Contract and the provision of the Services.
‘Force Majeure Event’ means an event beyond the reasonable control of either party, including but not limited to strikes, lock-outs or other industrial disputes, pandemics, failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or subcontractors.
‘VAT’ means value added tax chargeable under English law and any similar additional tax payable on the services provided.
1.b Where these Terms use words in their singular form, they shall also be read to include the plural form of the word and vice versa. Where these Conditions use terms or words which imply a particular gender, they shall be also read to include all genders and vice versa.
1.c The headings in this document are inserted for clarity and convenience only and shall not affect the construction or interpretation of these Terms.
1.d A reference to a statute or statutory provision is a reference to such statute or statutory provision as amended or re-enacted. A reference to a statute or statutory provision includes any subordinate legislation made under that statute or statutory provision, as amended or re-enacted.
2.a These Terms shall apply to all agreements concluded between the Company and the Customer to the exclusion of any other terms that the Customer seeks to impose or incorporate, or which are implied by trade, custom, practice or in the course of dealings between the Company and the Customer.
2.b These Terms and the Order may only be varied by express written agreement between the Company and the Customer.
3.a The Order constitutes an offer by the Customer to purchase the Services in accordance with these Terms. The Customer shall ensure that the terms of the Order and any relevant Specification are complete and accurate.
3.b The Order shall only be deemed to be accepted when the Company issues a written acceptance of the Order, or when the Company has started to provide the Services having received the Order, whichever happens first, at which point the Contract shall come into existence. The company will be deemed to have started providing the Services on such date as the start-up call or start-up meeting with the Customer took place.
3.c The Contract constitutes the entire agreement between the Company to provide the Services to the Customer and for the Customer to purchase those Services, in accordance with these Terms.
3.e The Customer acknowledges that it has not relied on any statement, promise or representation made or given by or on behalf of the Company which is not set out in the Contract. Any samples, drawings, descriptive matter, or advertising issued by the Company and any descriptions or illustrations contained in the Company’s brochures, Company Website or advertisements are issued or published for the sole purpose of giving an approximate idea of the Services described in them. They shall not form part of the Contract or any other contract between the Company and the Customer for the supply of Services.
3.f A Quotation for the supply of Services given by the Company shall not constitute an offer. A Quotation shall only be valid for a period of 30 Days from its date of issue.
4.a The Company warrants that it will provide the Services as stipulated in the Order using reasonable care and skill to conform in all material respects with the Specification.
4.b The Company shall use all reasonable endeavours to meet any performance dates specified in the Order but any such dates shall be estimates only and time shall not be of the essence for the provision of the Services. The Company shall not be liable for any delay in delivery of the Services caused by a Force Majeure event or the Customer’s failure to provide the Company with adequate delivery instructions or any other instructions relevant to the supply of the Services.
4.c The Company shall have the right to make any changes to the Services which are necessary to comply with any applicable law.
4.e The Company shall be entitled to use a Group Company, subcontractors or other third party services for the provision of the Services provided always that the Company shall remain liable to the Customer for the performance of the Services as if it had carried them out itself.
5.a The Customer shall provide assistance and technical information to the Company, as reasonably required by the Company in sufficient time to facilitate the execution of an Order in accordance with any estimated delivery dates or milestones. The Customer shall have sole responsibility for ensuring the accuracy of all information provided to the Company and warrants and undertakes to the Company that the Customer’s employees assisting in the execution of an Order have the necessary skills and authority.
5.b The Customer shall be obliged as quickly as possible and within the agreed deadline to comment on and or approve materials provided under the Services, including (without limitation) profile copy, target web readerships and graphic material submitted by the Company. In addition, the Customer shall be obliged as quickly as possible and within the agreed deadline to implement changes on websites, in IT systems or where it may otherwise be required by the Company.
5.c The Customer shall be obliged to inform the Company immediately of changes of domain names, websites, passwords, technical setup and any other material information regarding the technical infrastructure which may affect the Services delivered by the Company.
5.e In the event that the Customer fails to undertake those acts or provide those materials required under this clause 5 within any agreed deadline (and at least within 15 Business Days of the date requested by the Company) the Company shall be entitled to invoice for the Services that it has supplied and the remaining Services specified in the Order whether or not the Company has been able to deliver them.
5.f The Customer shall indemnify and keep the Company indemnified fully against all liabilities, costs and expenses whatsoever and howsoever incurred by the Company in respect of any third parties as a result of the provision of the Services in accordance with the Order, Specification, or the content of the Customer’s advertising or web pages which result in claims or proceedings against the Company for infringement of any Intellectual Property Rights or other proprietary rights of third parties, or for breach of confidentiality or contract or for defamation.
5.g The Customer undertakes to comply with all applicable rules, regulations, codes of practice and laws relating to its use of the Services, including without limitation its obligations under the Data Protection Act 1998 and the GDPR and hereby agrees to indemnify and to keep the Company indemnified in respect of any and all costs, claims or proceedings whatsoever brought against the Company by any third party in connection with any breach of the same by the Customer.
5.h The Company require that prior notice be given for any alterations relating to the Customer’s social media profile(s) that may affect the services supplied by the Company. If alterations are made by the Customer or a third party to the Customer’s profile(s) then performance and brand integrity may be affected and the Company cannot be held responsible.
6.a Unless otherwise expressly stated, all prices shall be in Pounds Sterling and shall be exclusive of VAT and other duties. In the event that duties are introduced or changed after the conclusion of an Order, the Company shall be entitled to adjust the agreed prices accordingly.
6.b The Customer acknowledges that certain Services may involve the licensing of third party Intellectual Property Rights and that the Customer may be required to enter into a licence directly with such third party. Unless otherwise expressly stated, all prices shall be exclusive of costs for the acquisition of Intellectual Property Rights for materials to be included in marketing materials, including if relevant (but without limitation) pictures and licences from third party owners and licensors.
6.c All Social Media Services are provided on a weekly, monthly or annual subscription basis and the Customer acknowledges that subscriptions will be automatically renewed by the Company at the end of each term to avoid any interruption to service. The Customer may terminate its subscription to the Services in writing giving no less than a month`s notice of the termination. Services will continue to be provided until such time as the existing service subscription has been provided in full to the Customer (ie. until the end of the month or year for which the services have already been invoiced or been pre-paid by the Customer). Social Media Services are currently offered with a minimum term of three months – the right to terminate services only comes into effect once this minimum term has been completed.
6.e All Lead Generation Services are provided on a recurring weekly, monthly or annual subscription basis and the Customer acknowledges that subscriptions will be automatically renewed by the Company at the end of each term to avoid any interruption to service. The Customer may terminate its subscription to the Services in writing giving no less than a month`s notice of the termination. Services will continue to be provided until such time as the existing service subscription has been provided in full to the Customer, meaning until the end of the month for which the services have already been pre-paid by the Customer.
6.f The Company may from time to time offer discounts for payment by certain preferred payment methods or within certain timeframes, as stated by the Company in its Quotation. Failure by the Customer to make payment via the prescribed payment method and within the prescribed timeframes will result in forfeiture of the discount and the Customer will become liable to paying the full standard ongoing and outstanding subscription at the full rate.
6.h The Company may from time to time offer referral commissions to partners who introduce new Customers to the company. Referral commissions are discretionary goodwill payments rather than legal obligations to pay. The Company may defer or annul such goodwill payments at its sole discretion where the financial viability of the Company necessitates such actions. Referral commissions will only be payable on new Customers who buy subscriptions on which no other referral partners are due a commission. Referral partners are responsible for introducing Customers who are financially robust and who will make payment on their subscriptions in a timely and reliable manner. Commissions will only be payable to referral partners when the Customers they have introduced all have no outstanding invoices to be paid. Should any Customer fail to make payment via the prescribed payment method and within the prescribed timeframes at any point then the commissions that would have been payable to the referral partner for all their referred Customers shall first be used to make payment on that outstanding debt to the Company. If late payment is subsequently secured from the Customer, then the referral fees balance shall be adjusted accordingly to reflect the fact that a commission would then be due. In the event that more than one referral partner believes they have introduced the new Customer, then the Company will decide at its absolute discretion which one of the referral partners has been most instrumental in securing that new Customer and therefore will be paid the commission.
7.a The Company shall invoice for services monthly or annually in advance of services being delivered. Where the order is placed via Paypal, a debit card or with a credit card, payment shall automatically be taken on the date of each subscription renewal.
7.b The Customer shall pay each invoice submitted by the Company by the due date stated on the invoice and in cleared funds in accordance with clause 7.c below. Payment by Direct Transfer into the bank account of The Company, Faster Payment System, debit card and credit card are accepted.
7.c The Customer shall pay all amounts due under the Contract in full without any deduction or withholding except as required by law and the Customer shall not be entitled to assert any credit, set-off or counterclaim against the Company in order to justify withholding payment of any such amount in whole or in part. The Company may, without limiting its other rights or remedies, set off any amount owing to it by the Customer against any amount payable by the Company to the Customer.
7.d In the event of overdue payment, the Company expressly reserves all rights at all times to bring any legal action it considers appropriate to recover any unpaid sums.
7.e Late payment shall be considered as constituting a material breach of the Contract entitling the Company (at its discretion) to cancel the Contract or to affirm the Contract and assert the usual remedies for breach.
7.f In the event that the Services cannot be delivered either in full or in part due to the Customer’s failure to assist or delay in assisting in the execution of the Order, the Company shall be entitled to charge to the Customer the subscription, corresponding to the amount that would have been due had the Services been rendered in accordance with the Order.
8.a In the event that the Customer proves that the Services are delayed or not in accordance with the Contract, the Company shall be obliged to remedy or redeliver, at its own discretion, without undue delay. In the event that the Services continue to be not in accordance with the Contract after reasonable attempts have been made to remedy this, the Customer shall be entitled to cancel the Order in accordance with clause 12.b., provided that the breach is material.
8.b Complaints concerning delays or breach of Contract shall be submitted immediately after the time when the Customer became or should have become aware of the matter. If the Customer fails to bring the defect (unless by its very nature it is impossible to ascertain within such a period) to the attention of the Company within 48 hours the Customer shall be deemed to have accepted the Services and shall not be entitled to assert remedies based on delays or breach of Contract.
8.c The Customer hereby acknowledges that certain Services rely upon goods and/or services being provided by third parties (‘Third Party Services’). The Customer acknowledges that the Third Party Services will be governed by that third parties’ terms and conditions and that the Company cannot provide any warranties in respect of the Third Party’s Services and will not be liable to the Customer for any delays and/or failings in respect of the same.
8.d The Company’s only responsibility in respect of the Third Party Services is to take reasonable care and skill when selecting the providers of the same.
8.e The Customer’s exclusive remedies for late delivery or Services not conforming with the Contract are as specified in this clause 8 and, if the remedies set out in these Terms have been exhausted, the Customer’s final remedy is limited to cancellation of the Contract and the Company’s sole liability is to refund any payments for Services not conforming with the Contract, subject to the limitations set out in clause 9 below.
9.a Except as expressly stated in this Clause 9, the Company shall have no liability to the Customer for any loss or damage whatsoever arising from or in connection with the provision of the Services or for any claim made against the Customer by any third party.
9.b Without prejudice to the generality of Clause 9.a above, the Company shall have no liability for any losses or damages which may be suffered by the Customer whether the same are suffered directly or indirectly or are immediate or consequential which fall into the following categories:
9.c Any indirect or consequential loss arising under or in relation to the Contract even though the Company was aware of the circumstances in which such loss could arise;
9.d Loss of profits; loss of anticipated savings; loss of business opportunity or goodwill;
9.e Loss of data; Loss of search engine rankings; Loss of website traffic; Loss of followers; Loss of access to social media profiles
9.f To the extent such liability is not excluded by sub-clauses 9.a, 9.b, above and the sub-clauses below, in 9, the Company’s total liability (whether in contract, tort (including negligence or otherwise)) under or in connection with the Contract or based on any claim for indemnity or contribution (including for damage to tangible property) or otherwise will not in any event exceed the total sum invoiced for the Services.
9.g The Company shall not be liable for downtimes, interference in the form of hacking, virus, disruptions, interruptions, faulty third-party software, search engines or websites on which a service is dependent or other deliveries from a third party. The Company shall use its reasonable efforts to assist in remedial efforts if so requested by the Customer. Any work connected with remedial efforts as described above shall be charged to the Customer separately in accordance with these Terms or (at the Company’s discretion) the Company’s price list applicable from time to time.
9.h The Company shall not be liable for any changes made without notice by the Customer or a third party employed by the Customer to domain names, websites, content, links, technical setup etc. and affecting the Services delivered by the Company. Preceding or subsequent work connected with any adjustments required as a result of such changes shall be charged to the Customer in accordance with these Terms or on the basis of the Company’s price list applicable from time to time at the Company’s discretion.
9.i The Company shall use all reasonable endeavours to deliver Services relating to social media marketing, content sharing, blogging and user engagement in accordance with the guidelines applicable to the relevant websites and social media platforms. However, the Company shall not be liable for delays or deteriorating performance due to changes made to standard terms, algorithms, account functionality, account availability, search results, viewing policy, prices or other matters beyond the Company’s control and reserves the right to make changes to Services as a result of the same. In addition, the Company shall not be liable for other changes or discontinuation of social media platforms’ services or third party services.
9.j The Company shall not be liable for Services leading to a certain volume of traffic, number of clicks, likes, follows, registrations, purchases or the like.
9.k The Company shall not be responsible for profiles or their content streams dropped or excluded by a search engine or social media site for any reason.
9.l If the Customer does not implement some or all of the Company’s recommendations, the Company shall not bear any liability for any lack of success experienced by the Customer relating to the Services.
10.a A party (Receiving Party) shall keep in strict confidence all technical or commercial know-how, specifications, inventions, processes or initiatives which are of a confidential nature and have been disclosed to the Receiving Party by the other party (Disclosing Party), its employees, agents or subcontractors, and any other confidential information concerning the Disclosing Party’s business or its products or its services which the Receiving Party may obtain. The Receiving Party shall restrict disclosure of such confidential information to such of its employees, agents or subcontractors as need to know it for the purpose of discharging the Receiving Party’s obligations under the Contract, and shall ensure that such employees, agents or subcontractors are subject to obligations of confidentiality corresponding to those which bind the Receiving Party. This clause shall survive termination of the Contract.
10.b During the term of the Contract and for a period ending 5 years from the date of its conclusion, the Company shall take the same care as the Company uses with its own confidential information, to avoid, without the Customer’s consent, the disclosure to any third party (except a subcontractor working on the Services who is subject to similar undertakings of confidentiality) of any of the Customer’s business or operational information which the Customer has designated as confidential.
10.c The obligation in Clause 11.b shall not apply to any information which is or becomes publicly available otherwise than through a breach of this agreement, is already or rightly comes into the Company’s possession without an accompanying obligation of confidence, is independently developed by the Company, or which the Company is required to disclose by law.
10.d During the term of the Contract and for a period ending 5 years from termination thereof, the Customer will not disclose to any persons within its organisation that do not have a need to know, or to any third party, any information and non Customer materials provided by the Company concerning the method or approach the Company uses in providing the Services.
10.e Each party agrees to comply with its respective obligations under the Data Protection Act 1998.
10.f The Customer shall be obliged to indemnify the Company for any loss, including costs incidental to legal proceedings, suffered by the Company as a result of the processing of personal data which the Customer has contributed being in contravention of the Data Protection Act 1998 or any other law. The parties shall be obliged to notify the other party without undue delay of any claims raised against a party as described in the present clause.
11.a The Contract shall renew automatically for a further term (of either one week, month or one year depending on the subscription option chosen) at the end of each completed subscription term unless and until either party notifies the other of its wish to terminate the Contract at the expiry of the current subscription term by giving the other party at least 10 business days’ written notice to expire at the end of the current subscription term. Services will continue to be provided until such time as the existing service subscription has been provided in full to the Customer (ie. until the end of the week, month or year for which the services have already been invoiced or been pre-paid by the Customer). Social Media Services are currently offered with a minimum term of three months and the right to terminate services only comes into effect once this minimum term has been completed. Lead Generation Services are offered as monthly agreements with no minimum term and automatic monthly renewals can be cancelled at any time by giving 5 business days’ written notice to expire at the end of the current subscription term.
11.b Without limiting its other rights or remedies, each party may terminate the Contract with immediate effect by giving written notice to the other party if the other party:
11.b.1) commits a material breach of the Contract and (if such breach is remediable) fails to remedy that breach within 30 days of that party being notified in writing of the breach; or
11.b.2) becomes or is insolvent or is unable to pay its debts (within the meaning of the Insolvency Act 1986) or (except for the purposes of a genuine amalgamation or reconstruction) a petition is presented or meeting convened or resolution passed for winding up the defaulting party or the defaulting party enters into liquidation whether compulsorily or voluntarily or compounds with its creditors generally or has a receiver, administrator, or administrative receiver appointed over all or any part of its assets or the defaulting party ceases to carry on all or a substantial part of its business.
11.c The Company shall, in addition to all other rights and remedies under these Terms be entitled to terminate this Contract without notice in the event that any of its charges for the Services are not paid in accordance with these Terms.
11.e Upon termination, for whatever reason, the parties shall be obliged to return all materials received from the other pursuant to the Contract without undue delay and the Customer shall cease to use any content, subscriptions, processes or codes provided during the provision of the service. If the Customer fails to do so, the Company shall be entitled to invoice the Customer in line with its then current terms and conditions for subsequent Services without such invoicing amounting to a waiver of the Company’s right to terminate the Contract.
11.f The Customer shall not be permitted to assign or transfer all or any part of its rights or obligations under the Contract and these Terms without the prior written consent of the Company.
11.g The Company shall be entitled to assign or subcontract any of its rights or obligations under the Contract and these Terms and the Customer acknowledges that certain elements of the Services will be provided by third parties.
12.a It is the responsibility of the Customer to ensure that they have the right to use any Intellectual Property Rights when they provide Materials to the Company for incorporation into the Services and the Customer hereby grants or agrees to procure the grant of (as applicable) an irrevocable licence to the Company to use such Materials for the purposes of providing the Services for the duration of the Contract.
12.b The Customer shall be responsible for ensuring that the contents of Materials which the Customer has contributed or approved are not in contravention of legislation, decency, marketing rules or any other third-party rights. The Company shall be entitled to reject and delete such material without incurring any liability. In addition, the Company shall be entitled to cancel the Order.
12.c The Customer shall indemnify the Company against all damages, losses and expenses suffered or incurred by the Company as a result of the Materials which the Customer has contributed or approved being in contravention of legislation, decency, marketing rules or any action that any such Materials infringe any Intellectual Property Rights of a third party.
12.d The parties shall be obliged to notify the other party without undue delay of any claims raised against a party as described above.
12.f Unless expressly stated otherwise in these Terms or in an Order, the Intellectual Property Rights created, developed, subsisting or used in connection with the Services and whether in existence at the date hereof or created in the future shall vest in and be the property of the Company or the relevant third party from whom the Company has acquired a right of use with a view to executing the Order. The Customer agrees to execute and deliver such documents and perform such acts as may be necessary from time to time to ensure such Intellectual Property Rights rest in the Company.
12.g The Intellectual Property Rights as mentioned in Clause 13b shall not be used, assigned, distributed, copied, forwarded to online or offline activities by the Customer without a separate, express written agreement.
12.h If the Company makes software subscriptions, processes or content available to the Customer as part of the execution of an Order, the Customer shall only acquire a non-exclusive personal non-transferable license to use such material until the Services under this agreement cease.
12.i The Customer hereby irrevocably licenses the Company to use and display the Customer’s name, figure, logo etc. as a reference on the Company Website, other marketing materials or types of media whilst they are a Customer of the Company and for 18 months after the Contract terminates. The Customer agrees to send the Company its most recent logo or figure as and when it is amended from time to time.
13.a Neither party shall be held liable for a Force Majeure Event.
13.b If a party believes that a Force Majeure Event has occurred, such party shall immediately inform the other party of the start and end of the Force Majeure Event.
13.c Notwithstanding the other provisions of the present Terms, each party shall be entitled to terminate the Contract without liability to the other by written notice to the other party in the event that the performance of the Contract is impeded for more than 6 months due to a Force Majeure Event.
14.a The Company reserves the right to modify or discontinue, temporarily or permanently, the Services with or without notice to the Customer and the Company shall not be liable to the Customer or any third party for any modification to or discontinuance of these Services save for the return of any prepaid sums in connection with the provision of the Services which are subsequently not provided.
14.b The Company shall be free to provide its Services to third parties whether during or following the provision of the Services to the Customer.
14.c During the term of the Contract and for a period of 12 months thereafter, the Customer agrees not to employ or engage or offer to employ or engage anyone designated by the Company to work on the Services.
14.d The failure of either party to enforce or to exercise at any time or for any period of time any right pursuant to these Terms does not constitute, and shall not be construed as, a waiver of such terms or rights and shall in no way affect that party’s right later to enforce or to exercise it.
14.e If any term of these Terms is found illegal, invalid or unenforceable under any applicable law, such term shall, insofar as it is severable from the remaining Terms, be deemed omitted from these Terms and shall in no way affect the legality, validity or enforceability of the remaining Terms which shall continue in full force and effect and be binding on the parties to the Contract.
14.g The Company may from time to time make any valid alteration to or variation of these Terms by publishing the revised Terms on the Company Website and informing the Customer by electronic mail that the Terms have been modified. Continued use of the services constitutes acceptance of the revised Terms by the Customer.
14.h A person who is not a party to the Contract shall not have any rights under or in connection with it.
14.i All notices must be in writing to the Company at its Registered Office address.
15.a The Company and the Customer shall be obliged to attempt to settle any disputes arising between them including disputes relating to the existence or validity of the Contract through negotiation provided always that either party shall be entitled at all times to exercise any of its other remedies including through taking legal action.
15.b The Contract shall be governed by and construed in accordance with English law and the parties hereby agree to submit to the non-exclusive jurisdiction of the English courts.
The parties acknowledge and agree that the Contract supersedes any prior agreement, understanding or arrangement between the parties, whether made orally or in writing and constitutes the entire agreement between the Company and the Customer relating to these Services. Therefore, except as expressly provided, all other conditions and warranties (implied, statutory or otherwise) are hereby excluded to the fullest extent permitted by law.
All rights reserved. Designed by Star Media One Ltd